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Unable to play when offline.
same thing here! As soon as I go offline, I open my game and everything looks normal until I tap to play and it is totally unresponsive. Going on holiday later. Will be gutted if I can’t play on the plane!
Im having the same issue, also started about a month ago same as OP, and I have a Galaxy S23 (OP had a galaxy S24)
Game works perfectly while I'm online/on data, and it's synched to my account. But as soon as I'm offline, the app loads and the map loads, but clicking on my latest level number doesn't open the game, again similar symptom as OP.
So this is definitely some candy crush app issue, not an issue with OP since atleast three people here have mentioned it
Hello @Roooosssie🤗 A Warm Welcome to the King Community!
I will have to ask our Community In-charge about it. Can you please check back with us on Monday?
In the meantime, please provide these details —> device you are using; software version you have at present & Candy Crush Saga App version you are using.
Same thing is happening to mine. Did you resolve the issue?
Hi Chris, really sorry to hear that! I've escalated your issue to the studio and hopefully will hear back soon. I'll let you know as soon as I know more.
Hello @Chrisputnam you should never uninstall your game as this deletes all your game data from your device along with any progress in your Events.
No one else has reported any issues playing offline, so the issue might resolve itself for you. How is your game behaving now?
Well, I un-installed and re-installed and it worked for a minute offline then stopped again. 🙄 Of course I lost all the extra lives sent to me in the process as well. Phone is the Galaxy S24+ in case anyone is wondering.
I can try to uninstall and re-install the app I guess but I'm worried I'll lose my progress cause it's a new phone. 😒
It opens up like normal but the game does not respond when I tap anywhere to play or for lives or anything. Only does it when offline. As soon as I have service it works normal.
What do you mean by you can't play @Chrisputnam Is your game not starting?
The game should definitely work offline. You won't be able to participate in live events and other events, such as the episode race will only load if you play the first level connected to the internet. You also cannot access the app store to use your gold bars offline. However, if you close the game and then go offline and open the game it should work. If it does not for you, what screen do get when you try to open the game? In fact for me the game loads more quickly when I open it in offline mode than when I open the app connected to the internet.
That doesn't work. Used to be able to play when I have no data connection and now I haven't been able to for a few days. Just wondering if it's just me or a new thing?
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I lost 10 gold while redeem for life at level 15256. Some technical error happened and deducted totally 20 golds instead 10. Pl credit to my account
this level is different to what’s on line. Need help with this level. No money or boosters. Help please.
As soon as I got to this level it gave me an error message 'unable to win level' and kicked me out. I tried again a few times and same message. How do I get past this level? I read in a different comment on player page it needs yellow candies and no yellow candies show up?
It took over 400 gold bars to pass this level. How do I get some of that back? Totally ridiculous. If there are any more of those and I’m done.
thx
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
