Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recover deleted account by mistake

Hello, I have deleted my king account which I logged in with facebook by mistake. Now if I login with facebook on candy crush I'm at level 1 but I was at level 2000+. Can I recover my account or at least my game progress with the new account? Thank you.

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kiara_wael

Hi Thanks for reply

meanwhile waiting from support . Please check this

- Disconnect the game from Facebook or King account.
- Now, delete the Facebook App from your phone (if you have it installed).
- Next, we need to go to Settings, then App Management, now choose the app and Clear Cache.
- Finally, open the game select "Connect", this should open a Google Chrome window for you to sign in to Facebook or you can connect to your King account by selecting the orange icon.
- Once you're back in you can reinstall the Facebook app if you like.

If you have further issues with connecting the game to Facebook, check out how you can get reconnect here

cehey

Hi, I already contacted the player support two times, but I did not received a response yet. I need to wait a response from them?

Thank you.

kiara_wael

Hi and Welcome to our Community

Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.

Welcome! 👋

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Accepted answers

All comments

kiara_wael

Hi and Welcome to our Community

Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.

cehey

Hi, I already contacted the player support two times, but I did not received a response yet. I need to wait a response from them?

Thank you.

kiara_wael

Hi Thanks for reply

Email
Can't I use my Yahoo email to receive verification email for Candy Crush? The link has expired and it says I should request a new verification email via my King account in the game. (Candy Crush) I have tried to but have not received a new verification email to my Yahoo email.
niveau 19698
Bonjour , je suis bloquée sans lingot, sans booster et lorsqueje regarde des vidéos d'aide ma grille correspond au niveau 19699? merci si vous pouvez m'aidera résoudre ce problème
Problem in game levels
I had logged in my account in new device the old levels are not visible.My level is 846 but in new device its showing level 11 I need to solve this problem, give me solution.
Ghost di go tv eu gb tn un to gc film rb to tn tl yum tk
कॉल नाइट कॉल नाइट ए
Candy royal
Still waiting for candy royal competition. This is day 5 whitout getting it. Can you developers do something about this. Im only at level 1300 ish and my old account i got it daily now I get it once a week. And it make it hard to advance whit no goldbars. So please do something to fix it.

Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…