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Level 2
Hello,
I’m just another player here in the community ^^., welcome.
So, you may still need King’s tech support if the following doesn’t work. If you still have your old phone, do you remember how you sign in there, like with Facebook or email? Try signing in to the new phone using the same method (either email or Facebook). It worked for me as I changed my devices a couple of times before.
Hope this help you find your old progress.