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candy crush my store is not working, I can't use my gold to pass the level and I'm not receiving my

roseliborio
roseliborio Posts: 5 Level 2
candy crush my store is not working, I can't use my gold to pass the level and I'm not receiving my rewards, in the store it says the app is loading. help please. thanks




Answers

  • kiara_wael
    kiara_wael Posts: 153,712 Candy Moderator

    Hi and welcome to the King Community

    Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    For more Info Here

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

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