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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
I have candy crush on my iPhone and my iPad but on my iPad I am about 300 levels behind my phone. H
imajazzlvr
Posts: 5
Level 2
in Support
I have CC on both iPhone and iPad but iPad has me about 3000 levels below phone. How do I sync them
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Answers
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Why is my progress different on two different devices?
If your progress is different on two different devices, you may be experiencing a synchronization issue. Let's have a look at how you can fix:
Make sure you're signed into your King or Facebook account
Connecting to a King account or Facebook account will back up your progress so you can connect to any device and continue where you left off.
Confirm you have an active internet connection
You'll need an active internet connection on your devices to make sure that your progress is uploaded, so make sure your device has an active internet connection. Make sure your phone isn't in airplane mode either.
If you're still stuck, here are some helpful articles:
- Fix internet connection problems on Android devices
- Get help connecting to Wi-Fi on your iPhone, iPad, or iPod touch
Refresh your device
If all fails, try refreshing your device by following these steps:
- Log out of your account via the Settings menu.
- Close the app.
- Turn your device off.
- Wait for 10 seconds.
- Switch your device back on again.
- Reopen the app and log back into your account.
Why can't I see the latest levels on one of my devices?
If you're at the very last level in the game, please note that the next level might not be available yet on your platform. This is important to keep in mind if you play on different platforms like Android, iOS, or a desktop computer, but don't worry. When the newest levels are available for all platforms, you'll see them in your game. Just make sure your game is always up to date so you can keep playing and discovering new levels in our Kingdom!
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Hello again @imajazzlvr🙋♀️
If you are still experiencing this issue, please check if the level on your iPad has stars on it or not!!
Then, replay that last level and win it. Do not skip or click on anything, but, let the level finish on it's own. Once you see Tiffi with the scoreboard, click on next and go back to the Map screen. Now, see if you can click on your Profile icon and takes you back to your original level or not!
If you have questions, you can type below🍫🍫
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