Final Knockout isn’t loading!

Question

I passed 1st and 2nd knockout and I got email and notification saying “You got yourself a place in the Final Knockouts!” but it’s not showing up in the game, I reset the phone, re-install the game, logout and login; but nothing… this knockout games are about the time and I’m losing it :-(

erfesh · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3037836#Comment_3037836

Thank you for your reply, I just tried this but it’s still not showing the All Star Leaderboard!

kiara_wael · Answer

Hi and Welcome to the King Community

Please Log out of the game -- close the App -- restart your device after shutting it down for about 10 minutes -- reopen the App and log into the game -- replay a level that has Purple candies and win it -- see if the leaderboard appears again.

erfesh · Answer

https://community.king.com/en/candy-crush-saga/discussion/446066/final-knockout-isn-t-loading

I forgot to say I emailed 4-5 times to the support but I just got the same automated response!