Episode Race Gone

SherryCollier

I passed the episode race first but didn’t receive the gold bar opportunity. I’ve rebooted my phone, cleared cache and history and restarted Candy Crush. The icon is gone from the nap and also from the events tab. Many events have disappeared as well. With so many levels that are impossible to pass without trading bars for extra moves, I miss receiving them since it was an opportunity for 30. Will I get them?

kiara_wael

Hi and Welcome to the King Community

Here's what you can do:

1. Make sure your game is connected to the internet. Sometimes, a quick connection check does the trick!
2. If you've already tried closing and reopening the game, the next step is to reach out to our support team. You can contact them directly through the game's settings menu. Tap on the 'Settings' gear icon, then select 'Help Center' and 'Contact Us.'

When reaching out, it would be super helpful to include:

• Your game ID or the email address associated with your game account.
• The date and approximate time you finished the races.
• A mention that you were expecting your gold bars for finishing first in two Episode Races.