Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I need urgent help with this complaint.

Hello,

I'm having problems with the "ALL STARS" event. I'm in the 1st round of tournament eliminations. However, we found very suspicious activity from an adversary.

His nickname is "Jimmy" and he is probably using cheating to gain points. We verified an inhumane sequence of activities performed by the user. He has been active for over 15 hours playing non-stop and with an absurd increase in ALL STARS tournament points. I was about 300 thousand points ahead of him and he started playing today and passed me very easily (and I haven't stopped playing). The user "Jimmy" is very strange and is definitely cheating.

Please, can you analyze this case? I really want to go to California to play in this tournament, but with people like that destroying our community, it's not possible.

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DeboraLopes

https://community.king.com/en/candy-crush-saga/discussion/comment/3040901#Comment_3040901

tamster1968, that's exactly what happened to me. I am extremely frustrated and have no response from support. Anyway... I think we were tricked.😕😔

If we could at least give us a more detailed answer to these 2 suspects, we would be more satisfied.

tamster1968

I, we understand that players can be offline and that points will jump when they sign back in. I don't believe this is the case in either of the situations listed above. I know in my case, the player was playing online because as my points increased, her increased at the same time. As a matter of fact, I noticed an odd and continued assurance where it didn't matter what time of day or night that I played, as soon as I scored, their scores increased. Almost as if it were triggered by activity on my account because I was the leader until they began playing. I was never able to catch up because it always stayed 2k - 4k above my score. The player of mention is known as ButterFlutter. I also took screen shots of the score board to compare. I also don't believe for a single second that a player can advance 1500 levels in a 2-3 day period which was this case with this player. I did report it but got the same exact message you posted with the above player. We got scammed out of playing and scammed out of money with no shot at advancing even though it was earned and well deserved. Who knows what the next round of knockouts would have resulted in for us. We will never know.

FluffyDinosaur

https://community.king.com/en/candy-crush-saga/discussion/446542/i-need-urgent-help-with-this-complaint

Hi everyone, as Kiara mentioned above - we have cheater detection system on that will investigate any odd player behavior.

That said, I wanted to reassure that these big jumps in points can be because the player is playing offline and when they reconnect to the internet the scores makes a big jump. If you have reported this already, our team is taking a look at it 😊

DeboraLopes

This situation is very complicated... we are together for the community and no one can help us? It's clear that he has been playing cheating just like "Jimmy". The player is accumulating so many points in a short time that the level takes time to update. Now it has been 16 uninterrupted hours that the player has been increasing points without stopping... it is clear that he has done some kind of cheating with scripts or programming. We are trying hard to continue with the Candy Crush community, can't you look at this case in more detail?

According to the print, it is absurdly accumulating points NON-STOP. (Already open a support ticket)

tamster1968

This is exactly the same thing that is happening in my round. I am at level 7300 and the player that is now leading started at around level 1200 and is now passed level 3000 and gaining rapid points. I reported this to Candy Crush but I got the same canned response you got. Even if they investigate it will be too late for us to continue playing because the rounds will have ended and we will be unfairly disqualified. The player ButterFlutter is clearly cheating to get ahead and hopefully it will be identified quickly, but I have no hopes of it happening during this knockout round. Very sad and unfair.

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting . King does not condone cheating and their team is always working on improving the games and finding ways to stop such behavior. If our in-game cheater detection system detects suspect game play, they will investigate it further. If cheating has occurred the player will be suspended.

Please reach out to our Player Support Team in order to report it!

Welcome! 👋

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Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

Please reach out to our Player Support Team in order to report it!

tamster1968

DeboraLopes

According to the print, it is absurdly accumulating points NON-STOP. (Already open a support ticket)

FluffyDinosaur

https://community.king.com/en/candy-crush-saga/discussion/446542/i-need-urgent-help-with-this-complaint

Hi everyone, as Kiara mentioned above - we have cheater detection system on that will investigate any odd player behavior.

tamster1968

DeboraLopes

https://community.king.com/en/candy-crush-saga/discussion/comment/3040901#Comment_3040901

tamster1968, that's exactly what happened to me. I am extremely frustrated and have no response from support. Anyway... I think we were tricked.😕😔

If we could at least give us a more detailed answer to these 2 suspects, we would be more satisfied.

Where did my gold bars go?
I completed 2 sets of levels, gold chocolate box, and finished all of my tapes earning over 100 gold bars. When I opened my game this morning, they were ALL GONE. I now have ZERO!!! I spend a lot of time earning those and would really appreciate if they were added back to my account. So upsetting!
Music event disappeared
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Why did you remove the music event?
Why did you just remove the music event from the app?? I had 18 more hours to complete and was on my last 3 laps and it just disappeared. I spent so much time and boosters just so you can do whatever you want? You’re not doing these events fairly
Can't log in through Facebook on new device, can't reconnect to Facebook on old device
As stated in title. Have made sure that both apps (FB and Candy Crush) are updated. Have also tried uninstalling FB to try to login via Web browser. Nothing seems to work. Any tips?
Music season
My music season progress just disappeared after winning the second tape on level 9..I had only 1 more tape left to win the 300 gold bars and the whole thing just vanished.. please help..

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Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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