Game is freezing

Papino79

After each game it freezes. With WLAN connection it doesnt even Let me Start a New Level. I already tried to reinstall the game and i also lost All my Inventary... :(

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/446805/game-is-freezing

Hello @Papino79🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game! I am also sorry to know that you lost your saved boosters because of reinstalling the App!

Which device are you using?

Although you have reinstalled the game, let' try some troubleshooting steps first and see if it works!

Papino79

I worked Till this morning:( I also qualified for the 2nd ko round... i use a galaxy s21 ultra

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3040792#Comment_3040792

Hello @Papino79🙋‍♀️

I just remembered that one of my Community friends experienced same issue few weeks ago! Let's try that tip first…

Do you have access to a laptop? Are you logged into the game with Facebook or Kingdom account?

Here is what I need you to do —> Log out of the game - close the App - turn off your Android phone;
Open the game on a laptop/computer —> log in — keep it opened for few minutes — now close the game on laptop and restart your Android device and reopen the App and log back in. (I know this trick sounds silly! But, worth a try😁)