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About candy store purchase

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natnaelnegussie88
natnaelnegussie88 Posts: 2 Newbie

my candy shop store is not working please fix the store my internet connection and my network is working but it keep says contact store and loading but not working i have lots of gold butis not buying from the store please fix that its urgent.

Answers

  • natnaelnegussie88
    natnaelnegussie88 Posts: 2 Newbie
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  • kiara_wael
    kiara_wael Posts: 146,508 Candy Moderator
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    Hi and welcome to the King Community

    Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    For more Info Here

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!


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