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over charge

dclavette
dclavette Posts: 1

Level 1

i am constantly over charged. purchased 5,99. charged. 29,95. requested refund

Answers

  • Jeni123
    Jeni123 Posts: 72

    Level 3

    I would contact king directly. Good that u keep track and check your purchases!

  • PummyRaj
    PummyRaj Posts: 44,294

    Hello @dclavette🤗 Welcome to the King Community!

    I am sorry to hear about the mishap with the purchase you made in your game🙃

    ** If you are playing the game on a computer - Facebook browser, please use this link to send your complaint —> https://soporto.king.com/contact

    ** If you are playing the App version on Windows 10/11 or on Mobile device, please follow below steps⬇️

    • Click on the Pink Cogwheel (gear icon) located in the top right corner of game map screen;
    • Click on the ? icon in Settings window;
    • Go down to "My Purchases" and click on it;
    • Look for the option that fits best with the issue and click on it;
    • Follow the steps & suggestions provided there.

    If you have any further questions, please reply by typing below🍫🍫

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