Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

My candy crush saga keeps crashing

Boobaby1963

My candy crush saga keeps crashing. What do I do and how?

To ask your Question:

Accepted answers

All comments

JVG1966

I cannot access the shop now for the past few days. I have tried clearing cache and logging on and off and closing and restarting my phone. It just keeps saying "Contacting"

Help!

falkirk29

I am still getting message candy crush stopping on my Samsung tablet

Alienscar

Hello @Boobaby1963 the same thing has happened to my game yesterday and today. My game must have crashed five times in a row yesterday and about three today.

In my case I found that just restarting my device cured the issue.

Are you by any chance using an old (ish) device, or a device that isn't using the most up to date operating system.

That is, my game only crashes on my old tablet that uses Android 5. It is fine on my Android 10 device and Windows 11 laptop.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/450063/my-candy-crush-saga-keeps-crashing

Hey Boobaby1963!

Sorry to hear you're having trouble with Candy Crush Saga crashing! Let's try to get you back to your game as smoothly as possible.

Here are a few steps you can try:

Update the Game: Make sure your game is up to date. Check the App Store or Google Play Store for any available updates.
Close Background Apps: Sometimes other apps running in the background can affect the game's performance. Try closing other apps before launching Candy Crush Saga.
Restart Your Device: This can help clear any minor glitches that might be causing the issue.
Check Device Storage: Low storage can sometimes cause apps to crash. Ensure you have enough free space on your device.
Reinstall the Game: If none of the above works, try uninstalling and then reinstalling the game. Don’t worry, your progress is saved through your account!

If the game still crashes after trying these steps, could you please take a screenshot of any error messages you get and also let us know what device you are using? This info will help us understand the issue better!

Thanks for reaching out, and hang in there!