I did not receive the gold bars paid for

desiree65

please advise

QueenB

https://community.king.com/en/candy-crush-saga/discussion/450066/i-did-not-receive-the-gold-bars-paid-for

I'm sorry to hear about this 🙁

If you didn't receive any of the items you purchased. Then asking for a full refund would be your best choice. Select the platform where you are playing here below.

Please notice that you must follow the below steps directly from the payment provider in order to receive a refund!

🤖 Android 

• Open the receipt you have received from Google Play and tap "Report a problem"
• If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
• Follow the instructions given

🍏 Apple

• Use this link. 
• Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
• Click here for more information

🔥 Kindle Fire 

• Use this link.
• Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
• Click here for more information

💻 Windows app

• Use this link. 
• Once you are logged in to your Microsoft account, click on Help with billing and follow the steps
• For more help and information on refunds, click here

👍 Facebook 

• Use this link.
• Select the purchase and click on Dispute
• Should you have further questions about your purchase then please visit Facebook support here

Hope this helps!