Lost my progress on fb today. Tried to delete and reset but don’t know how on iPad

Marion_McVey

need to reconnect to fb to get progress back. On iPad

Marion_McVey

what body?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/450104/lost-my-progress-on-fb-today-tried-to-delete-and-reset-but-don-t-know-how-on-ipad

Hello @Marion_McVey 🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing in your game!

I need few details please! Did you try to delete the game App or the Facebook?
Did you save your game with Facebook account a while ago OR did you just create the account and lost your game progress?

Marion_McVey

play on 2 iPads both usually connected to fb with difficulty . At level 15732. Today other one reverted to level 200 something. Always have trouble linking both but today I ran out of luck with one 😢

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3059685#Comment_3059685

Hello again, Marion 🙋‍♀️ I need a clarification please!

(1) Are you having the “connection issue” where it says “error, cannot connect to internet”, etc.,

OR

(2) having the “sync” issue - where your game on both devices appear at different levels?

Please don’t worry! Both issues can be resolved 👍

Marion_McVey

I think it may be a sync issue as connectivity good.Have reset iPad many times but level 200 remains. If it is a possible clue the icon photo is what I used about 2 years ago. ?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3059720#Comment_3059720

Thank you for replying back, Marion 🤗

Can you please post the screenshots of game maps from both devices?
You have to click on the 2nd icon (next to emoticon) located in the bottom left corner of the comment box.