App exited, lost my game and streak

Chamomile

the app decided to restart when switching apps on iPhone, resulting in loosing my long term win stream, even though I had not lost the game.

Can you please reinstate my win streak??? It was a very long win streak and I do not want to loose it!!!

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. Unfortunately if you lose level. You will lose win streak and play the beginning again

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/450125/app-exited-lost-my-game-and-streak

Hello @Chamomile🤗 A Warm Welcome to the King Community!

I am sorry to hear the issue in your game! The level you were playing, did you win it and it stayed until you saw Tiffi bringing the Stars along with score? Do you have the Gold Pin on your level?

If so, you can report the issue to the King Player Support team. It will not be possible for them to manually to restore the win streak in your game (personal experience)! But, they will record the issue and see if they have more complaints about this glitch.

Here is the link if you would like to send a complaint —> https://soporto.king.com/contact

If you have any other questions, please reply by typing below🍫🍫