Level 2927, game would not connect to app store 3 times,why?

Carol_L.

I played this game 3 times and each time I only had 3choc squares left, then screen froze and was attempting to connect to app store which never happened. See pictures below. I have lost point awards or was not able to used any power-ups to complete my game. Why is this happening? It's only FAIR that King give me additional awards for what I lost.

Screenshot_20240514_195143_Candy Crush Saga.jpg

Screenshot_20240514_195225_Candy Crush Saga.jpg

Carol_L.

My moves were over,usually if offers me additional moves. It did not do that all 3 times and got stuck that was trying to connect. I just played the game again and won. I don't know what happened, but I appreciate the help.

As info I am on an android phone.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/450173/level-2927-game-would-not-connect-to-app-store-3-times-why

Hello @Carol_L.🤗 A Warm Welcome to the King Community!

Is your level freezing before you collect those last 3 Licorice Swirl blockers or the moves are getting over?

Regarding the issue with App store —> Let's try some troubleshooting steps and see if it helps!

Can you tell me which device you are using?

Please reply by typing below🍫🍫

Carol_L.

My moves were over,usually if offers me additional moves. It did not do that all 3 times and got stuck that was trying to connect. I just played the game again and won. I don't know what happened, but I appreciate the help.

As info I am on an android phone.