I won 32 gold bars in the candy royal and never received them.

Question

I got a message that I couldn’t connect. I tried all day and it disappeared without giving me the gold bars

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/450360/i-won-32-gold-bars-in-the-candy-royal-and-never-received-them

Hello @bstoll615🤗 A Warm Welcome to the King Community!

I am sorry to hear that you did not receive the reward you have achieved!

You will have to send a complaint to the King Player Support team.

—> If you are playing on a computer - Facebook browser, use this link —>

https://soporto.king.com/contact

to send your complaint;

—> If you are playing on a mobile device, please follow below steps⬇️

* Click on the Pink Cogwheel (gear icon) located in the top right corner of the game map screen;
* Click on the ? icon in Settings window;
* Go down to "Events" and click on it;
* Select "Candy Royale" from the list and click on it;
* Scroll down all the way and click on "Contact Us";
* Fill the complaint and send your complaint.

If you have further questions, please type below🍫🍫