My profile has changed without my consent

ManhattanBaby

Hi. My mother account has had some problems lately. Her account name is Stefania and she has the pirate as icon profile. Now, her account name has changed with King34 and her icon on the profile disappeared and she has also lost all of her gold bars despite having more than 200. How did that happened? Someone hacked her?

Please help us.

kiara_wael

Hi and welcome to the King Community

Thank you for reporting . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below. In the meantime

Please Check app update - Log out game - Restart Device - Open game and Log in to facebook or King account

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/450854/my-profile-has-changed-without-my-consent

Hello @ManhattanBaby🙋‍♀️

Looks like you have opened 2 posts!

Since I have just replied to you in your other post —> HERE (click on the Green letters to open your question), I will close this thread considering it as Duplicate post.

Thank you & have a great rest of the weekend🍫🍫