Game goes dark and is froze

bryanjt

After I push “play” on welcome screen it goes to the levels and then screen darkens and freezes. I updated to new version yesterday, forced closed several times, rebooted iPhone. Still persists. I uninstalled and reinstalled, was able to play a level once then freezes again the same way. Started yesterday. Any suggestions?

kiara_wael

Hi and welcome to the King Community

Thank you for the reporting , This issues has been reported to the game team in the meantime please force close the Apps and Log in again

bryanjt

when I do that it results in the same problem immediately.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3064080#Comment_3064080

Hello @bryanjt🤗 A Warm Welcome to the King Community!

It looks like you are playing on an iPhone!

Unfortunately, some players on iOS devices are experiencing this issue since the latest update! It was reported to the Studio. But, we do not have an ETA on the fix yet!!

If you have access to a laptop, I would suggest you to login to the game daily, so that you won't lose the progress of your Daily Treat Machine!

bryanjt

info for you, happened on previous version too. I updated it yesterday to latest hoping it would solve issue. Maybe a pop-up gone bad?