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Game goes dark and is froze

bryanjt
bryanjt Posts: 4

Level 1

After I push “play” on welcome screen it goes to the levels and then screen darkens and freezes. I updated to new version yesterday, forced closed several times, rebooted iPhone. Still persists. I uninstalled and reinstalled, was able to play a level once then freezes again the same way. Started yesterday. Any suggestions?

Answers

  • kiara_wael
    kiara_wael Posts: 157,648

    Hi and welcome to the King Community

    Thank you for the reporting , This issues has been reported to the game team in the meantime please force close the Apps and Log in again

  • bryanjt
    bryanjt Posts: 4

    Level 1

    when I do that it results in the same problem immediately.

  • PummyRaj
    PummyRaj Posts: 44,461

    Hello @bryanjt🤗 A Warm Welcome to the King Community!

    It looks like you are playing on an iPhone!

    Unfortunately, some players on iOS devices are experiencing this issue since the latest update! It was reported to the Studio. But, we do not have an ETA on the fix yet!!

    If you have access to a laptop, I would suggest you to login to the game daily, so that you won't lose the progress of your Daily Treat Machine!

  • bryanjt
    bryanjt Posts: 4

    Level 1

    info for you, happened on previous version too. I updated it yesterday to latest hoping it would solve issue. Maybe a pop-up gone bad?

Hey! Would you like to give us your opinion?