I am getting a "connection issue" message when trying to log in with both Facebook and King account?

b1penning

I have a new device(HP Envy running Windows 11). When I first installed/logged into my Candy Crush Saga all my progress was gone. King Support told me to Retrieve my Progress via Facebook. I tried that but I am getting a connection issue message on both my Facebook and King logins. Please help!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/450931/i-am-getting-a-connection-issue-message-when-trying-to-log-in-with-both-facebook-and-king-account

Hello @b1penning🤗 A Warm Welcome to the King Community!

Are you trying to play the App version of the game on your Windows 11?

Since you have Facebook account, I would suggest you to open a browser and log into the game once. Check if you experience any issues or able to open the game.

Please let me know how it goes by typing below🍫🍫