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I won Candy Royale but got an error when claiming the prize

cgbrown63
cgbrown63 Posts: 7

Level 2

edited May 20 in Support

this has happened twice in the last few days. First time I didn't complain, but now I will. 1st time, I should have won 30 gold, this time was 20. Both times I got this message when I tried to claim the prize. After I restarted the game, the prize was gone.

Answers

  • cgbrown63
    cgbrown63 Posts: 7

    Level 2

    edited May 20

    !…

  • PummyRaj
    PummyRaj Posts: 44,064
    edited May 20

    Hello @cgbrown63🤗 A Warm Welcome to the King Community!

    I am sorry to hear about the issue in your game! Whenever this kind of issue happens or miss a reward from an event, please make sure to contact the King Player Support team and send a complaint.


    ** If you are using a computer - Facebook browser, please use this link to send your complaint —> https://soporto.king.com/contact


    ** If you are using a mobile device or the App version on Windows 10, you can send your complaint directly from your game⬇️

    • Click on the Pink Cogwheel (Gear icon) located in the top right corner of the game map screen;
    • Click on the ? icon in the Settings window;
    • Go down to "Events" and click on it;
    • Select "Candy Royale" and click on it;
    • Scroll down all the way and click on "Contact Us"
    • Fill the form and send your complaint.

    If you have any other questions, please let me know🍫🍫

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