I won Candy Royale but got an error when claiming the prize

cgbrown63

this has happened twice in the last few days. First time I didn't complain, but now I will. 1st time, I should have won 30 gold, this time was 20. Both times I got this message when I tried to claim the prize. After I restarted the game, the prize was gone.

Screenshot_20240520_121709_Candy Crush Saga.jpg

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/451240/i-won-candy-royale-but-got-an-error-when-claiming-the-prize

Hello @cgbrown63🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game! Whenever this kind of issue happens or miss a reward from an event, please make sure to contact the King Player Support team and send a complaint.

** If you are using a computer - Facebook browser, please use this link to send your complaint —> https://soporto.king.com/contact

** If you are using a mobile device or the App version on Windows 10, you can send your complaint directly from your game⬇️

• Click on the Pink Cogwheel (Gear icon) located in the top right corner of the game map screen;
• Click on the ? icon in the Settings window;
• Go down to "Events" and click on it;
• Select "Candy Royale" and click on it;
• Scroll down all the way and click on "Contact Us"
• Fill the form and send your complaint.

If you have any other questions, please let me know🍫🍫