Error

Question

Hi, my apps stuck at silver chocolate box, i can't even play the games and minimize the box.

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3090637#Comment_3090637

Hello @bensmicha32🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the Chocolate Box in your game!

We have received few complaints about this issue and I have suggested them to send a complaint to the King Player Support team!  I am assuming that they were able to resolve the issue as those players did not come back to report again!

Hence, I would suggest you to do the same!  If you need assistance with sending your complaint, please let me know which device you are using and I will be able to assist you further 🍫🍫

bensmicha32 · Answer

I have done all these steps and nothing has worked! This is frustrating

QueenB · Answer

https://community.king.com/en/candy-crush-saga/discussion/451465/error

Hello ziecandy and welcome to the Community 😀

I'm sorry to hear about the trouble with the Silver Chocolate Box. Let's try to get this sorted so you can get back to your game:

* Restart the Game: Sometimes simply closing and reopening the game can resolve display issues.
* Check for Updates: Make sure your game is up-to-date, as newer versions often fix bugs from earlier releases.
* Clear Cache: If you’re on a mobile device, try clearing the cache for Candy Crush. Don't worry, this won't delete your game data.* Android: Go to Settings > Apps > Candy Crush > Storage > Clear Cache.
* iOS: You'll need to offload the app which can be done by going to Settings > General > iPhone Storage > Candy Crush > Offload App, then reinstall it from the App Store.

* Reboot Your Device: If the issue persists, try rebooting your device which can sometimes clear up lingering issues.

Hope this helps 👐