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Repeated log ins
Answers
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Hello @lobichere🤗 Welcome to the King Community!
Thank you for the screenshots, it helped me understand the issue you are experiencing!
This is a new requirement from the Facebook! They have changed their settings, and that's why, whenever we want to open the game, Facebook always asks us to log in again!
Our Community In-charge provided some specific steps. Try and see if those steps work for you⬇️
1.
Remove an app or game that you've added to Facebook- Tap in the top right of your Facebook page.
- Scroll down and tap Settings & Privacy, then tap Settings.
- Scroll down to the Permissions section and tap Apps and websites.
- Tap the app or game that you want to remove.
- Below the name of the app or game, tap Remove.
2. Logout of Facebook from all browser on device, Safari, Chrome, Firefox, etc.,3. Log out of the Facebook app if installed4. Restart the game and connect with FB, this time you should be promoted to enter your Facebook credentials.5. If the issue persists as a workaround connect using your Kingdom email instead. (If you don't have a Kingdom account, follow the the stepsHERE.
Can you please let us know if this helped or not (so that, we can provide these steps to other players too)!
To reply back, you can type below🍫🍫1 -
unfortunately that didn’t work. I am still experiencing the same issue.
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Thank you for getting back to us and sorry to hear the issue persists 😔
There is one more thing you can try and that is try clear the game app cache and also I would clear the Safari browser cache:
- Clear Cache: If you’re on a mobile device, try clearing the cache for Candy Crush. Don't worry, this won't delete your game data.
- Android: Go to Settings > Apps > Candy Crush & Facebook App > Storage > Clear Cache.
- iOS: You'll need to offload the app which can be done by going to Settings > General > iPhone Storage > Candy Crush & Safari > Offload App, then reinstall it from the App Store.
- Reboot Your Device: If the issue persists, try rebooting your device which can sometimes clear up lingering issues.
Hope this will help 🙏
1 - Clear Cache: If you’re on a mobile device, try clearing the cache for Candy Crush. Don't worry, this won't delete your game data.
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this didn’t fix the problem either.
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I'm sorry to hear it did not help. I'm afraid there is no other option except for deleting the game app and install it back again. Have you tried that yet?
Be aware that any saved Boosters and lives will get deleted as these are items that gets stored on the device and not synced like your game progress and Gold Bars do.
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after I delete and reinstall the game app, would it be possible for you all to give me complimentary boosters?
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