my game freeze

bea56

this level it get stuck wt top strips keeping going. I had to end my game.

Screenshot_20240522_210656_Candy Crush Saga.jpg

rerestarting my phone now

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/451545/my-game-freeze

Hello @bea56🤗 Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with level 15140!

I had same experience while I was playing this level. It was reported to the game team but, they are not finding any issue on their side!!

In your game, all you can do is quit the level — close the App — shutdown your device & restart it after few minutes — reopen the game and try the level again.

That should fix the issue, but sometimes, it doesn't (in my game, I had to close the game for 3 times)! Then, you will have to repeat above steps.

I will report it again tomorrow to our Community In-charge.

If you have any questions, please type below🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/451545/my-game-freeze

Hello @bea56🤗 Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with level 15140!

I had same experience while I was playing this level. It was reported to the game team but, they are not finding any issue on their side!!

In your game, all you can do is quit the level — close the App — shutdown your device & restart it after few minutes — reopen the game and try the level again.

That should fix the issue, but sometimes, it doesn't (in my game, I had to close the game for 3 times)! Then, you will have to repeat above steps.

I will report it again tomorrow to our Community In-charge.

If you have any questions, please type below🍫🍫