Erro

CristinaRJ

Nao estou conseguindo jogar no notebook nem no app da Microsoft, minhas barras de ouro não carregam nem meu progresso.

kiara_wael

Hi and Welcome to the King Community

Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in.

Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you

Thanks for understanding and have a wonderful day 

CristinaRJ

https://community.king.com/en/candy-crush-saga/discussion/451674/erro

I can't play on my laptop or in the Microsoft app, my gold bars don't even load my progress.

CristinaRJ

I can't play on my laptop or in the Microsoft app, my gold bars don't even load my progress.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3069080#Comment_3069080

Hello @CristinaRJ🤗 A Warm Welcome to the King Community!

First of all, Thank you for coming back and posting your question in English😍

I am sorry to hear about the issue in your game! When you open the game, do you see an error message? If so, can you show me a screenshot of it?

Click on the 2nd icon located in the bottom left corner of the comment box🍫🍫

CristinaRJ

https://community.king.com/en/candy-crush-saga/discussion/comment/3068904#Comment_3068904

Hello, I closed the game on mobile, Facebook and iPhone, waited a few minutes and logged in again, but the problem persists. On Facebook, I lose my progress, friends and gold bars. I can't even log in on my mobile, it says I'm not connected. All I can do is play on my cell phone, but yesterday I didn't receive gold bars in 2 races of the episodes that I quickly played through.