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My stuff

cherylw
cherylw Posts: 20

Level 3

I had to unstall the game and restart the game and I lost all my stuff that I had I had like I got a hundred of those balls over 100 of them Circle things that you throw up down I had 20 of the lollipops I had so much stuff I had that it's all gone how do I get it back

Here's a picture ofHere's a picture of everything I need all my stuff back

Answers

  • kiara_wael
    kiara_wael Posts: 155,323

    Hi and Welcome to the King Community

    Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

    You can also email them from here:

  • christinewupp
    christinewupp Posts: 9,106

    Hello I am sorry this happened, really sorry! It is unfortunately something that does happen if you uninstall the Candy Crush app. Whenever I try to uninstall any app I get this warning "removing the app will lose all its data" , and that is what happens in Candy Crush like in all apps if you remove it from your device: All the data that was stored on your phone (your boosters and lives from friends) is lost. Only the data stored safely in King's servers (you game progress and gold) can be retrieved after uninstalling and reinstalling the app. However, do contact Support as advised above by kiara since they may give you some of your boosters back, especially if you paid for them with real money in the past.

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