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was 20/21 of in a row contest and see phone down for dinner, came back and it said I lost!! WTH??? I want my winnings! Ended up winning, then again the next level. Why is it doing this and why did I lose when I didn’t lose or play the full level????
Hi there, yes do contact player support for this, but in future also I would recommend you don't pause a game in the middle of a level, especially such an important level. If the connection is lost while in the midst of a level then the game will count that as level lost. It does depend on your device settings I think. If your phone is set to go into sleep mode/ close down after it has not been touched for a certain length of time, then that may have happened in this case. So check your settings for this, and best to always finish a level you have started.
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Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncing…
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…