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was 20/21 of in a row contest and see phone down for dinner, came back and it said I lost!! WTH??? I want my winnings! Ended up winning, then again the next level. Why is it doing this and why did I lose when I didn’t lose or play the full level????
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Hi there, yes do contact player support for this, but in future also I would recommend you don't pause a game in the middle of a level, especially such an important level. If the connection is lost while in the midst of a level then the game will count that as level lost. It does depend on your device settings I think. If your phone is set to go into sleep mode/ close down after it has not been touched for a certain length of time, then that may have happened in this case. So check your settings for this, and best to always finish a level you have started.
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Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
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