I pad screen blocked on silver Chocolate Box !!

Shergar19

Hi my I pad screen is stuck on silver chocolate box.Ihave switched machine off & on several times .Also clear cookies & cache .I sometime get to do 1 game then back to block.Can you help please ? Marion

QueenB

https://community.king.com/en/candy-crush-saga/discussion/452156/i-pad-screen-blocked-on-silver-chocolate-box

Hey Shergar19,

Sorry to hear you're having trouble with the Silver Chocolate Box on your iPad. You've already tried some great steps, but let's see if we can get this sorted out for you.

Here are a few additional things to try:

1. Update the Game: Make sure you have the latest version of Candy Crush installed. Sometimes updates include fixes for issues like this.
2. Free Up Memory: Close all other apps running in the background. This can sometimes free up enough memory to solve the issue.
3. Reinstall the Game: If you're still stuck, try uninstalling and then reinstalling the game. Your progress should be saved if you’re connected to your King account or Facebook.
4. Check for iOS Updates: Make sure your iPad is running the latest version of iOS. Go to Settings > General > Software Update.

If the problem persists after trying these steps, please let us know. Include any error messages you see, as well as the model of your iPad and the iOS version it's running. This information will help us further diagnose the problem.

Thanks for your patience, and I hope we can get you back to crushing candies soon! 🍬✨

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting , In the meantime Please Check app update - Log out game - Restart Device - Open game and Log in.