I am unable to connect to the Section to use my bars, and to get extra lifes. It just keeps spinnin

Mburn

S. I have tried to restart the program. I have uninstalled the program and reinstalled it..

QueenB

https://community.king.com/en/candy-crush-saga/discussion/452466/i-am-unable-to-connect-to-the-section-to-use-my-bars-and-to-get-extra-lifes-it-just-keeps-spinnin

Hi Mburn!

Sorry to hear you're having trouble connecting to use your bars and get extra lives. Here are a few steps you can try to resolve the issue:

1. Check Your Internet Connection: Make sure you have a stable internet connection. Try switching between Wi-Fi and mobile data.
2. Update the Game: Ensure you have the latest version of the game installed. Check the App Store or Google Play Store for updates.
3. Clear Cache: If you’re using an Android device, go to Settings > Apps > Candy Crush > Storage > Clear Cache. For iOS, you might need to offload the app in Settings > General > iPhone Storage > Candy Crush > Offload App, then reinstall it from the App Store.
4. Log Out and Log Back In: Try logging out of your King or Facebook account in the game, then log back in.
5. Restart Your Device: A simple restart can sometimes fix connectivity issues.

If none of these steps work, please let us know your device model and any error messages you see.

Thanks for your patience!