profile pic keeps going back to turtle instead of fb pic

jessvecc

Every time I log in with my Fb account I get kicked out and my profile pic tyrns back into the turtle.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/452620/profile-pic-keeps-going-back-to-turtle-instead-of-fb-pic

Hi jessvecc,

Sorry to hear about the trouble with your profile pic switching. Let's try a few steps to fix this:

1. Update the Game: Make sure you have the latest version of the game installed. Check the App Store or Google Play Store for updates.
2. Clear Cache: If you’re on an Android device, go to Settings > Apps > Candy Crush > Storage > Clear Cache. For iOS, you might need to offload the app in Settings > General > iPhone Storage > Candy Crush > Offload App, then reinstall it from the App Store.
3. Log Out and Log Back In: Log out of your game and Facebook account within the game, then log back in.
4. Check Facebook Permissions: Ensure Candy Crush has the necessary permissions on Facebook. Go to Facebook > Settings > Apps and Websites > Logged in with Facebook, and make sure Candy Crush is listed and has permissions enabled.
5. Reinstall the Game: If the issue persists, try uninstalling and reinstalling the game. Don't worry, your progress is saved if you're connected to your King account or Facebook.

Hope this helps!