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Since yesterday afternoon I have been unable to play Candy Crush Saga as the play screen is blocked out. Why has this happened and how can it be resolved.
I have restarted many times and I have tried playing on another mobile and tablet
when I restarted I only could play once and then it went gray like the photo I provided
Please help
Hello @nEds6🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing the "grey screen" issue in your game! There are few players that have experienced the same issue, but, it was resolved by itself!
I have suggested some players to contact the King Player Support team! I am assuming that their issue got resolved as well as they did not come back to report again!!
Did you try logging out of the game - closing the App — shutting down your device & restarting it at least after 5 minutes — reopen the App and log back in? If not, please try that and see if it works.
If it didn't, please contact King Player Support team through this link —>
and ask their assistance.
You can send your complaint directly from your game also through "Help Center"⬇️
If you need further assistance, please reply by typing below🍫🍫
Hello @nEds6🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing the "grey screen" issue in your game! There are few players that have experienced the same issue, but, it was resolved by itself!
I have suggested some players to contact the King Player Support team! I am assuming that their issue got resolved as well as they did not come back to report again!!
Did you try logging out of the game - closing the App — shutting down your device & restarting it at least after 5 minutes — reopen the App and log back in? If not, please try that and see if it works.
If it didn't, please contact King Player Support team through this link —>
and ask their assistance.
You can send your complaint directly from your game also through "Help Center"⬇️
If you need further assistance, please reply by typing below🍫🍫