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I keep winning gold bars but you are not giving them to me

gracedufour

I keep winning gold bars but you are not giving them to me! I just won 300 of them!!!!

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gracedufour

Thank you very much for your help. I followed your directions and sent my issue

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3078527#Comment_3078527

Hello Grace @gracedufour🤗 Thank you for replying back!

I understand that you do not want play until you receive all your Gold Bar rewards! And, I support it too!

You will have to contact the King Player Support team and send a complaint about all your missing Gold Bars! Hope you have saved up screenshots to prove that you did not receive your reward (which will support your complaint).

You can send your complaint directly from your game by following below steps⬇️

Click on the Pink Cogwheel (Gear icon) located in the top right corner of the game map screen;
Click on the ? icon in Settings window;
You will open the Help Center page. Go down to "Events" and click on it;
Scroll down to "Candy Royale" and click on it;
Scroll down all the way and click on "Contact Us";
Fill the form and send your complaint.

Note: Make sure to select correct options at "Topic" & "Subtopic".

Once you send your complaint, you will receive an automated email, which is an acknowledgement. Please send a reply through that automated email itself and explain the Rewards issue you are having from a while.
A real agent will be contacting you soon (72 hours max).

Hope the Support team will resolve this issue soon and send your rewards quickly🤞

gracedufour

https://community.king.com/en/candy-crush-saga/discussion/comment/3077554#Comment_3077554

I am using a laptop, windows 11. I played candy Royal and passed the full 10 levels all in a row. Twice I won a portion of the bars, 25 bars once and something like 16 one time and didn't get them either time also. Please help as I refuse to play until I get them. I am on level 5090 something

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3077552#Comment_3077552

Hello @gracedufour🤗 A Warm Welcome to the King Community!

Are you playing Candy Crush Saga? If so, in which event did you win 300 Gold Bars?

Can you please provide more details starting from which device you are using?

gracedufour

I'm sorry but this does not work

gracedufour

https://community.king.com/en/candy-crush-saga/discussion/comment/3076602#Comment_3076602

I'm sorry but this does not work

kiara_wael

Hi and Welcome to the King Community

I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.