Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
I'm sorry to see this is happening!
Please force close the game app and try restarting your device! Make also sure you have the latest game app version installed..
If it keeps happening after trying all this, let me know so we can report this and get our developers to investigate further.
Thanks for your patience 🙂