I have had two major freezes today

Question

Help

QueenB · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3080952#Comment_3080952

Hi there,

I'm sorry to hear about the freezing issues. Let's see if we can sort this out for you:

* Restart Your Device: Sometimes a simple restart can fix many issues.
* Update the Game: Make sure your game is updated to the latest version. Check the App Store for any updates.
* Check Your Internet Connection: Ensure you have a stable internet connection, as connectivity issues can sometimes cause problems with receiving prizes.
* Clear Cache: If you're on an iPhone, you can try clearing the cache by offloading the app. Go to Settings > General > iPhone Storage > Candy Crush > Offload App, then reinstall it from the App Store.
* Reinstall the Game: If the issue persists, try uninstalling and reinstalling the game. Don't worry, your progress is saved if you're connected to your King account or Facebook.

Thanks for your patience, and I hope this helps!

sweetpuc · Answer

It’s a fruity cell phone and the game completely froze during gameplay twice within 1-2 mins.

but I also didn’t receive certain prizes in the prior games played today.

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/453415/i-have-had-two-major-freezes-today

Hello @sweetpuc🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Which device are you using to play the game?  Can you explain about the issue a bit more?

To reply, you can simply type below🍫🍫