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chocolate box

lduke

it is stuck on purple ever since the contest

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PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3094067#Comment_3094067

Hello @lduke🤗 Thank you for replying back!

If you want to send your complaint about the Chocolate Box issue, please follow below steps⬇️

Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Click on the ? icon in Settings window;
You will be entered into "Help Center" now! Go down to "Events" and click on it;
Look for "Chocolate Box" and click on it;
Scroll down all the way and click on "Contact Us";
Fill the form that appears and submit your complaint.

If you are not asking about Chocolate box, everything will be same till you enter into the "Help Center" by clicking on ? icon in Settings window. Then, choose the options and rest of the steps as needed.

Let me know if you have any other questions🍫🍫

lduke

i need to find how to complain in the app version idow loaded in the play store .

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3088864#Comment_3088864

Hello @lduke🤗

I am sorry for missing your comment before!

Do you still need help? Please let me know how we can assist you?

lduke

i need assistance, please.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3082926#Comment_3082926

Hi Duke🤗

Thank you for replying back and providing more details regarding the issue! Since this issue is isolated, I would suggest you to contact King Player Support team and send them a complaint.

I am not much aware about Chromebook! Do you play the game on a Browser OR through the App version?

If you are using the App version, you can send your complaint directly from the game;
If you are using a Browser, you will have to use a separate link to fill the form and send your complaint.

Please let me know if you need assistance with this.

lduke

It's gone as of now. My other problem is when I click treasure hunt it is a blank black screen and freezes my game. The chocolate box is 90 purples and does nothing when I change it also. I changed it many times and it does nothing. I'm playing on a Chromebook.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/453583/chocolate-box

Hello @lduke🤗 A Warm Welcome to the King Community!

I am sorry! What do you mean by "it is stuck on Purple ever since the contest"? Can you please provide more details to explain?

Also, which device are you using to play the game?

Please reply by typing below🍫🍫