Why can't I connect to store?

Sandraboatwright

I can not connect to store to use my lives, have logged out and in, changed passwird

QueenB

https://community.king.com/en/candy-crush-saga/discussion/453661/why-cant-i-connect-to-store

Hi Sandra 😀

I'm sorry you're having trouble connecting to the store to use your lives. Let's try a few steps to get this sorted out:

1. Check Your Internet Connection: Ensure you have a stable internet connection. Sometimes switching between Wi-Fi and mobile data can help.
2. Update the Game: Make sure your game is updated to the latest version. You can check this in your app store.
3. Clear Cache: Clearing the cache of the game can sometimes resolve connectivity issues. You can do this in your device settings.
4. Restart Your Device: A simple restart of your device can often solve many problems.

If you're still having trouble after trying these steps, let us know which device you are playing on so we can help.