Why can't I buy from the shop

Delaney_1

I can't get to the shop or to add lives to my games

QueenB

https://community.king.com/en/candy-crush-saga/discussion/453665/why-cant-i-buy-from-the-shop

Hi Delaney,

I'm sorry to hear you're having trouble accessing the shop and adding lives.

Here are a few steps you can try:

1. Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that helps.
2. Update the Game: Make sure your game is updated to the latest version. Check the app store for any available updates.
3. Restart the Game: Close the game completely and then reopen it. Sometimes this simple step can resolve issues.
4. Clear Cache: If you're on an Android device, try clearing the cache for the game. You can do this in your device settings.
5. Check Device Settings: Make sure your device's date and time are set correctly. Incorrect settings can sometimes cause connectivity issues.

If you're still having trouble after trying these steps, please let us know which device you are playing on.

Hope this helps 🙂