Keep getting cut off and doesn't save progress, so what's going on?

Question

For the last week I keep getting kicked off the game and it doesn't save my progress. I have cleaned cache, cookies and temp files. I've been passing boards and earning gold and helps, buy the next time I sign in , I'm right back to the previous boards yet my gold and helps are gone. I can't get ahead anymore.

sapphire669 · Answer

I guess this is happening on the king games on facebook. but no one has got back to me.

sapphire669 · Answer

I am using windows 10 on a pc through the facebook app.

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/453748/keep-getting-cut-off-and-doesnt-save-progress-so-whats-going-on

Hello @sapphire669🤗 A Warm Welcome to the King Community!

I am so sorry to hear about the glitch in your game!

Can you please tell me which device you are using?  If you are playing on mobile device OR the App version on Windows 10/11, can you check for the App version you have right now?

To reply back, please type below🍫🍫