Lost my levels!

Question

hello, after i switched phone i lost all my golden bars but got my levels back

I deleted the application and re downloaded it to check if i can get my golden bars (had more than 800) but then i lost all my progress!! I was level 10567 and now back to 2000 something

Please help!!!

kiara_wael · Answer

Hi and Welcome to our Community

Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.