Profile picture and current active events

Mamdouh_Moussa

Good day, first i have faced a problem with my profile picture which was changing it self every time i run candy crush with no reason, i did all available troubleshooting , i am sure that i have the latest version of candy and facebook , i am not swapping between account on facebook, i am always connected to internet, i cleared cache , nothing is working and the picture auto changing kept happens alllll the time.

So i decided to reinstall the game after i made sure that i have saved my latest progress, but guess what?!!!
i have lost champions race progress and the ability to race again.
I have lost bubbled characters event progress which i was going to finish and earn the last 2 boxes. I have lost the speed feature to play in fast mode now it is always slow

And the picture still keep changing itself Again.

So can any one tell me what is going on with my 8 years account and after more than 11000 achieved levels??

Waiting for your kind response

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

https://soporto.king.com/contact