Is anybody else getting double charged for purchases?

sherylmolly

Apple refuses to do a refund. There’s a problem somewhere—this has happened more than once. I’m going to find another game….this is insane

kiara_wael

Hi and Welcome to the King Community

Find more info how you can check this up and how to dispute a purchase if it has been incorrectly charged:

https://community.king.com/en/blog/kb/articles/1854-i-think-i-have-been-charged-twice-i-dont-recognize-an-ios-purchase

rachjen

this has been happening to me as well. Support keeps telling me I’m reading my statements wrong, but I’m not. They won’t refund the money but up to now they have provided to items in the game. It happened again yesterday I’ll be email them today, then I’ll be looking into what recourse I have. If they won’t take this seriously, it’s time to find someone who will.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3100722#Comment_3100722

Hello @rachjen🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you have experienced with the Purchases!

Although, the Apple Store / Google Play Store (depending on the device you are using), are the best source to inquire about the purchase issues, you can contact King Player Support team also for prolonging issues!

Please let me know if you need assistance or want to report to our Community In-charge🍫🍫