Fehler bei Spiel laden

Gisela59

kann das spiel nicht spielen, das Bild ist dunkel und tut sich nix

QueenB

https://community.king.com/en/candy-crush-saga/discussion/454905/fehler-bei-spiel-laden

Hi Gisela59,

I'm sorry to hear you're having trouble loading the game. Let's try a few steps to resolve this issue:

1. Restart Your Device: Sometimes a simple restart can fix the problem.
2. Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if it helps.
3. Update the Game: Make sure you have the latest version of Candy Crush Saga installed. Check the App Store or Google Play Store for any updates.
4. Clear Cache (Android): If you're using an Android device, clearing the cache can help.
   • Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
5. Reinstall the Game: If the issue persists, try uninstalling and reinstalling the game. Don't worry, your progress is saved if you're connected to your King account or Facebook.

If you’ve tried these steps and still can't play the game, please let us know, and we'll continue to assist you. Thanks for your patience, and I hope this helps!