Candy Necklace and Chocolate Box have disappeared.

King_admin

This discussion was created from comments split from: 📝 Share your feedback on the latest levels 16 911 - 16 955.

Peter_Tornaros

I rarely post here now, but I am sick and tired of every time I open my Win10 game, my Candy Necklace and Chocolate Box have disappeared.

Are you, @QueenB, or the Design Studio going to do anything about this incompetence or am I going to be totally ignored as usual ??

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3090276#Comment_3090276

Hi Peter,

I'm really sorry to hear about the issues you're experiencing with the Candy Necklace and Chocolate Box disappearing 😟

I want to assure you that your feedback is important to us, and we are not ignoring the issue. I will report this to the Studio to investigate further and see what we can do.

Thank you for your patience, and I'll keep you updated on any progress made 😉

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3090276#Comment_3090276

Me again Peter 😄

So our developers are currently looking into your account, could you please let us know when was the last time in which this issue happened, as in date and time if you can recall. This information would help a lot 🙏

Scooterpie

@QueenB this happened to me last week, and does happen on occasion but not very often.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3090427#Comment_3090427

Interesting 🤔 thanks for letting me know!

If this happens again, can you take a note of the date and time and I will use your case as another example for the developers to look into?!

Thank you 🙏

Scooterpie

I will try @QueenB! Sometimes I get a little too involved in my game… ʕᵔᴥᵔʔ

Peter_Tornaros

https://community.king.com/en/candy-crush-saga/discussion/comment/3090405#Comment_3090405

From memory it was yesterday afternoon (Australian Eastern Standard time). Approximately 14 hours ago.

Sometime it comes back after playing 1 game, sometimes it takes 2 or 3. Especially for the Candy Necklace.

cookiemae

https://community.king.com/en/candy-crush-saga/discussion/comment/3090777#Comment_3090777

@Peter_Tornaros I have the same issue on Windows 10 plus the episode race comes and goes. I really think they have no interest in the players that use Windows or even Facebook. A lot of events I don't get on Windows but it's OK because I seem to do ok without some one them. Anyway King just wants the mobile players to be happy.

Peter_Tornaros

https://community.king.com/en/candy-crush-saga/discussion/comment/3090941#Comment_3090941

I think you are 100% correct. I have been reporting these problems for months and this is the first time I have actually got a response !!!

Scooterpie

My Candy Necklace rarely disappears for no apparent reason. Of course the episode race, well, can't figure that one out, I try different strategies, right now my strategy is if it appears and works into what I am doing then I play it. I seldom finish a race in one day. The Chocolate Box I only pay attention to at times. If I am playing it, I try to get it back up (the moves thing/pass old levels) before serious play. However, the disappearing Chocolate Box happens to me on everything, Win10, Win11, all browsers and my mobile phone. This has always happened to some degree. So if you are working on anything check your events before starting to play. On the Win app (if we have new levels), we don't want to do the moves thing, we don't like to scroll, do we? Find levels not so far back…