Welcome to the Candy Crush Saga Community
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Hi I had this issue a few weeks ago and within a few days it was sorted. When I have used my goes on a game it usually goes to a page asking me to watch ads for rewards either extra goes and or bonus rewards. At the moment it just showing the trying to connect circle but doesn't connect. I only need a couple of extra goes on several levels but it won't allow this. Can it be fixed quickly please 🙏
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
For more Info
Here
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!