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can't connect to store

keekat

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Unicorn

Unable to connect to the app store when they gave me a special candy for 30 minutes & did not get it. This is now on 2 devices I

Am playing on. Not playing anymore till you fix it cause can no longer compete in competitions or get my special rewards when I earned them fix it please

Unicorn

Tried all the trouble shooting & I also can not connect to use my good or rewards to conitue

Anet0911

https://community.king.com/en/candy-crush-saga/discussion/comment/3091486#Comment_3091486

I've tried all the troubleshooting steps and still not connecting to the store. Lost my place in a match so lost out on possibly winning.

Aries2020

https://community.king.com/en/candy-crush-saga/discussion/comment/3091486#Comment_3091486

That doesn't help any of us. This is a King issue. KING needs to fix this asap. Not 2 days from now but 2 hours ago. This company is shameful and so are their schemes.

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!