Why did you charge me twice?

diarrhoe

The app frequently charges me wrongly, for example, charged 2 for 1 or 2 for 0.

I reported seriously to Apple about 14 June’s receipt of something I didn't buy. I had an accident on that day so I couldn't use the phone for playing. But Apple still declined my report. It makes me feel like I'm facing a fraud. Give me an explain how it could happen that way.

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PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/455374/why-did-you-charge-me-twice

Hello @diarrhoe🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the purchases in your game!

You will have to contact Apple and enquire this issue. You can do this directly from your game by following below steps⬇️

• Click on the Pink Cogwheel (Gear icon) located in top right corner of the game map screen;
• Click on ? icon in Settings window;
• In the Help Center, go down to "My Purchases" and click on it;
• Select the suitable option and click on it and follow the directions provided there.

If you have any further questions, please type below🍫🍫