Cuando compro en la tienda, no recibo lo que compró. A que se debe esta situacion.

Question

Es un fraude comprar en la tienda.

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/455375/cuando-compro-en-la-tienda-no-recibo-lo-que-compro-a-que-se-debe-esta-situacion

Hello Lillian @Lilliandelgado🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the purchases in your game!  There could be server issues or temporary connection issues that could be causing this!

Whenever an issue occurs with the purchases, please do not ignore but send a complaint/enquiry.  If you are using a mobile device or the App version on Windows 10/11, you can send your complaint directly from your game.  Please follow below steps⬇️

* Click on the Pink Cogwheel (Gear icon) located in top right corner of the game map screen;
* Click on ? icon in Settings window;
* In the Help Center, go down to "My Purchases" and click on it;
* Select the option "I did not receive my purchased items" and click on it;
* Follow the steps & suggestions provided there.

If you have any further questions, please type below🍫🍫