Sign Up!

๐ŸŒถ๏ธ๐Ÿฌ Hot & Sweet right now in Candy Crush Saga!
๐ŸŽ‚ Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! ๐Ÿฅณ๐ŸŽ‰
๐ŸŒŸ Introducing new community titles and rewards โ€“ your Road to Legend starts HERE! ๐ŸŒŸ

Episode Races = No bars??

ARlES
ARlES Posts: 4

Level 1

I have won 3 races back to and each time my bars have failed to load. Is something wrong with the game?

Answers

  • kiara_wael
    kiara_wael Posts: 155,467

    Hi and Welcome to the King Community

    Sometimes the rewards from the Episode Races can take a little detour before reaching your game account.

    Here's what you can do:

    1. Make sure your game is connected to the internet. Sometimes, a quick connection check does the trick!
    2. If you've already tried closing and reopening the game, the next step is to reach out to our support team. You can contact them directly through the game's settings menu. Tap on the 'Settings' gear icon, then select 'Help Center' and 'Contact Us.'

    When reaching out, it would be super helpful to include:

    • Yourย game IDย or the email address associated with your game account.
    • The date and approximate time you finished the races.
    • A mention that you were expecting your gold bars for finishing first in two Episode Races.

Hey! Would you like to give us your opinion?