Didn't receive my gift

francesstephens

Hi my name is Frances I was racing like a crazy person in episode race with about 125 levels played the person under me was on 45 with only a few hours left till the end there is NO WAY he could have beat me when I got on this morning I didn't even get a coloured ball I am very disappointed it was IMPOSSIBLE for him to beat me I am on a high level 5889 and have been playing for many years and never had ANY PROBLEMS Before HELP or can you please look in2 it for me. Thank you for your time Kind Regards. Frances.

kiara_wael

Hi and Welcome to the King Community

Sometimes the rewards from the Episode Races can take a little detour before reaching your game account.

Here's what you can do:

1. Make sure your game is connected to the internet. Sometimes, a quick connection check does the trick!
2. If you've already tried closing and reopening the game, the next step is to reach out to our support team. You can contact them directly through the game's settings menu. Tap on the 'Settings' gear icon, then select 'Help Center' and 'Contact Us.'

When reaching out, it would be super helpful to include:

• Your game ID or the email address associated with your game account.
• The date and approximate time you finished the races.
• A mention that you were expecting your gold bars for finishing first in two Episode Races.